Returns & Exchanges
At 1 Hair Stop, we prioritize your satisfaction and offer a seamless return process for unused extensions in their original packaging within 7 days of delivery. Due to the hygienic nature of hair products, items must remain in their original security ties to be eligible for an exchange or refund.
Initiate Request
Visit our Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Quality Assessment
Upload clear photos of the hair extensions, ensuring the gold or silver security ties are intact and the product shows no signs of being worn or brushed.
Secure Packaging
Once approved, place the extensions back in their original silk bag and shipping box to ensure they are protected during transit.
Pickup & Processing
Our courier partner will collect the parcel from your doorstep, and your refund or exchange will be processed within 5-7 business days after inspection.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing