Frequently Asked Questions
Everything you need to know about our premium hair extensions and services.
What is the quality of the hair extensions?
We exclusively use 100% Remy human hair, sourced ethically. This ensures the cuticles remain intact and aligned, providing a natural shine and preventing tangling for a long-lasting, seamless blend.
How long does shipping take?
Orders are typically processed within 24-48 hours. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
Can I color or heat-style my hair extensions?
Yes, because our extensions are made from real human hair, you can use heat tools and professional hair dye. However, we recommend avoiding bleach and always using a heat protectant spray to maintain the hair's integrity.
What is your return and exchange policy?
We offer a 15-day return policy for unopened and unused products in their original packaging. Due to hygiene reasons, we cannot accept returns if the security seal is broken or the hair has been worn.
How do I choose the right shade for my hair?
We offer a free color-matching service! You can upload a photo of your hair in natural lighting to our website, and our experts will recommend the perfect shade to match your current color.
How long do the extensions typically last?
With proper care and maintenance, our clip-in extensions can last 12-24 months. Semi-permanent options like tapes or wefts typically last 6-9 months depending on how often they are repositioned and styled.